Text add-ons

When a message receives a specific disposition from Area 1, you can add additional information to the subject and body of each message.

This information provides additional context to your employees, which can help them make better decisions if you choose to have a more permissive email policy. Subject prefixes can tell recipients which category the message is in. Body prefixes provide more context about why the message was added to a specific category.

​​ Update text add-ons

To update or add a new add-on to the subject or body of a message:

1. Log in to the Area 1 dashboard Open external link .

2. Go to Settings (the gear icon).

3. On Email Configuration, go to Email Policies > Text Add-Ons.

4. Select Edit.

5. For each Disposition, choose whether prefixes are Enabled and whether you want to update the Custom Label.

6. If desired, you can also use Subject Prefix or Body Prefix to update the text added before or after the rendered disposition:

   • Subject Prefix: Includes a dynamic value for %LABELS that lists the disposition and can include additional text.
   • Body Prefix: Includes a dynamic value for %LABELS that lists the disposition and %REASONS that lists the reasons behind an assigned disposition. Can include additional, HTML-formatted text.

7. Select Update Text Add-Ons.